Patient recalls are an operational task in dental practices that can affect appointment adherence and daily scheduling workflows. The SmartRecall web application is designed to streamline and improve this process.
Problem statement
In many dental practices, medical assistants manage patient recalls manually, which increases workload and the risk of errors. The problem is considered solved when the time required for manual recall tasks is reduced by 50%.
Project Goal
SmartRecall aims to replace manual patient recall workflows in dental practices with a streamlined and automated process. Through a centralized dashboard and a prioritization algorithm, the system is designed to reduce manual workload for medical assistants by 50% and improve appointment adherence through personalized patient communication across different channels.
Overview
Centralized overview of the entire recall workflow, including live statistics and key metrics from the dental practice.
Patients
View all registered patients in the dental practice and gain insight into their personal information and recall scores. Users can also directly edit the recall interval and preferred communication channel.
Recalls
Create new recalls and edit existing ones. Filter between different communication channels and send messages directly to patients.
Logs
Complete history of actions performed within the SmartRecall web application. Filter logs by date, entity, and action type.
Settings
Edit profile information, adjust recall score weights, and manage notification settings.
Admin Dashboard
Create new institutions and manage existing ones.
Developed Solution & Key Benefits
The SmartRecall system is a comprehensive automated patient communication platform designed specifically for dental practices. It transforms traditional manual administrative tasks into a centralized digital platform, integrating frontend management with intelligent backend logic to ensure follow-ups are seamless and data-driven.
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Reduce Workload by 50%
SmartRecall automates scheduling and follow-ups, reducing manual workload by 50% and minimizing human error.
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Identify At-Risk Patients
A scoring system helps identify patients with low appointment adherence, allowing practices to adjust communication when needed.
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Personalize Patient Communication
Patients can be contacted through different communication channels, including email, phone, and mail.
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Provide Data-Driven Insights
A centralized dashboard provides an overview of response rates and recall process performance.
Testimonial
«SmartRecall reduces workload by at least 50% and significantly lowers the risk of errors. The result is a faster, smoother, and more reliable recall workflow.»
Melanie Meier, Dental Hygienist
Key terms
- UI/UXFigma
- Programming languagesTypescript, Java & Sass
- Frontend StackReact.js, Vite & TypeScript
- Backend StackSpring Boot
- DatabasePostgreSQL
Customer
SmartRecall
Melanie Meier
me-meier@bluewin.ch
Team
Team (from left to right)
Patrick Heid
Vanessa Widmer
Tim Fehlmann
Danylo Bida
Nazarii Chekhovych
Nora Ramos
Account Manager, Student Projects
Sibylle Peter